Designed for Everyone
Our facility is designed to be fully accessible to patients, visitors, and staff with disabilities.
- Convenient off-street parking designated specifically for persons with disabilities
- Curb cuts and ramps between parking areas and all building entrances
- Level access into the first-floor level, with elevator access to all other floors
- Fully accessible offices, meeting rooms, bathrooms, and public waiting areas
- Accessible cafeteria (Delta Café) and patient treatment areas, including examining rooms and patient wards
If you need assistance navigating the facility or have questions about specific accommodations, please call us ahead of your visit.
Support for Every Patient
Helena Hospital provides a full range of auxiliary aids and services — at no additional charge, as required by federal law.
For Patients Who Are Deaf or Hard of Hearing
- Qualified sign language interpreters
- 24-hour TTY/TDD devices connecting to all extensions
- Portable TTY/TDD units
For Patients Who Are Blind or Visually Impaired
- Readers and audio-recorded materials
- Large-print materials for patients with low vision
For Patients With Other Communication Needs
- Flash cards, alphabet boards, and communication boards
- Assistive devices for persons with impaired manual skills
There is no additional charge for any communication aid or service. All auxiliary aids are provided free of charge to patients who need them.
Let Us Know How We Can Help
Before Your Visit
Call (870) 338-5800 and let us know what accommodation you need. Whenever possible, give us at least 24 hours’ notice so we can arrange interpreters, materials, or other services.
When You Arrive
Let the staff at registration know what accommodation you need. They will notify the appropriate team member to assist you.
In an Emergency
Tell the Emergency Department staff when you arrive. We’ll work quickly to get you the help you need while you’re receiving care.
Language Access
Language assistance services are available to patients with limited English proficiency at no cost. Please let us know when you arrive or when you call to schedule, and we’ll connect you with interpreter services.
Website Accessibility
We work to ensure our website meets or exceeds current accessibility standards and continually review and improve it. If you have difficulty accessing any content, contact us and we’ll provide the information in an alternative format.
Questions About Accessibility?
If you believe Helena Hospital has not provided needed accommodations, contact our Compliance Officer. You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights (hhs.gov/ocr/complaints).